Privacy Policy

Information We Collect

We collect information you provide directly to us when booking experiences, creating membership accounts, or contacting our concierge team. This includes your name, email address, phone number, travel preferences, dietary restrictions, and payment information. We also collect information automatically through your use of our website, including IP address, browser type, and usage patterns.

How We Use Your Information

Your personal information enables us to provide personalized concierge services, process bookings, communicate about your experiences, and improve our offerings. We use your preferences to curate suitable experiences and may contact you about similar services that match your interests. Payment information is used solely for transaction processing and is handled through secure, encrypted channels.

Information Sharing and Disclosure

We share your information with trusted local partners and guides only as necessary to deliver your booked experiences. This includes restaurants for dietary accommodations, transportation providers for logistics, and cultural venues for access arrangements. We never sell your personal information to third parties for marketing purposes.

Data Security and Protection

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure servers for data storage. Access to your information is restricted to authorized personnel who require it to provide our services. We regularly review and update our security practices to maintain the highest protection standards.

Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have the right to access, rectify, or erase your personal data. You may also request data portability, object to processing, or request restriction of processing. To exercise these rights, contact our privacy team at privacy@amstelguild.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses essential cookies for functionality and analytics cookies to understand user behavior and improve our services. You can control cookie preferences through our cookie banner or browser settings. Third-party cookies may be used for payment processing and customer support features.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. When such transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions by the European Commission or standard contractual clauses approved by supervisory authorities.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for seven years for accounting and tax purposes. Marketing preferences are maintained until you opt out or request deletion.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Marketing Communications

With your consent, we may send you marketing communications about new experiences, special offers, and membership benefits. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. We respect your communication preferences and will not send unwanted messages.

Third-Party Services

Our website may contain links to third-party services such as payment processors, booking platforms, or partner websites. These services have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The updated policy will be effective from the date of publication.

Contact Information

For questions about this privacy policy or our data practices, contact our Data Protection Officer at privacy@amstelguild.com or write to us at Amstel Guild Concierge, Ceintuurbaan 161, 1072 GB Amsterdam, Netherlands. We are committed to addressing your privacy concerns promptly and transparently.